024 – Zach Eidson from Metro Wines on Soul Searching, Establishing a Customer Service Strategy, and Buying Better Wine
There’s an art to helping someone choose the right wine. In this episode, experienced wine connoisseur and manager of Metro Wines shares his approach towards customer service and talks about what it was like to move to Asheville with his family.
October 8, 2019
“Everything I need to know I learned as a bartender…and all I did was listen.”
-Zach Eidson
In this episode, we interview Zach Eidson, the General Manager of Metro Wines.
Zach and his family moved to Asheville in early 2019 from Cincinnati. He came to Metro Wines with years of experience under his belt of owning and managing a small wine shop in Cincinnati.
During our conversation, we go deep into what it takes to successfully run a wine shop and how it’s different from other businesses. We discuss Zach’s unique and thoughtful customer service approach, including the kinds of questions he asks to help people find the right wine.
Here’s What You’ll Learn
Why Zach decided to move to Asheville and how he became the General Manager of Metro Wines
Zach’s tell us about his previous experience of managing and eventually owning, a wine store in Cincinnati, Ohio
His approach to helping people buy the right wines, including the types of questions he asks customers; customer service in a wine shop
Zach’s favorite things to do in Asheville
Show Notes
Metro Wines is a small wine boutique located in Asheville’s Charlotte street neighborhood. They carry wines from all around the world, offer wine box subscriptions, and educational events. Learn more on the Metro Wines Website, Facebook, Instagram, and Twitter accounts.
Business Books mentioned in this episode *Disclosure: Some of these links are affiliate links. That means if you purchase something after clicking on these links, we receive a small commission. We appreciate your support! The Thank You Economy The E-Myth Revisited by Michael Gerber Building a StoryBrand by Donald Miller
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